FLOWERSNOW Ordering Details

This is how we do it and the delivery information:

We deliver to almost anywhere in the Sydney metropolitan area from our own boutique store and all costs are included in our price.

Monday to Saturday – Guaranteed same day delivery (Excluding Public Holidays)
within the Sydney Metropolitan area. We deliver to business addresses by 5pm and to residential addresses by 6pm. If you specify a special time (eg by 12noon) then a special courier service will be required and we will call you to advise the extra charges.

Your order must be placed by 10am on the desired day of delivery for us to guarantee delivery outside the Sydney Metro Area otherwise orders must be placed for local deliveries by 12pm Midday.

We do not deliver on Sundays or Public Holidays.

For deliveries outside Sydney area we use our network of florists within Australia to deliver the flowers for you. One of our friendly staff will call to confirm delivery details and discuss any possible additional delivery charge.

"We can arrange deliveries to most countries in the world, but you will need
to contact us on 1300 988 242 for prices as they vary from country to country
and allow 24 hours for delivery."

Returns & Refunds

Looking after your flowers

With every delivery of flowers, we provide instructions on how to care for them to prolong their life. It is important to remember that flowers are perishable, natural product and will react immediately to the environment and external weather conditions. At FLOWERS NOW we pay particular attention to the quality and freshness of the flowers.
We buy from our preferred quality flower suppliers and then prepare flowers prior to sale, ensuring they will give maximum enjoyment. Unfortunately, once we dispatch them a number of changes in conditions can occur that affect their longevity.

The care instructions must be followed in order to increase the life span and maintain the flower quality. Air conditioning and extreme changes in weather conditions may also have an adverse effect on flowers, with these variables it is not always possible for us to guarantee the flower quality in every situation.

Most flowers should last between 5 and 7 days, should this not occur within 4 days of the delivery date FLOWERS NOW will resend new flowers. However it is our policy that we collect the original flowers upon delivery to asses the cause of the problem. We cannot arrange a resend of fresh flowers to you if the original flowers are not available for collection.
Cancellation of orders
If you need to cancel an order 24 hours must be given and your money will be refunded in full. Cancellations received with less than 24 hours notice will be refunded less a $15 administration fee. We are unable to cancel orders that have been prepared and are with our courier service.

Refunds

As there are a number of circumstance surrounding refunds we ask that you contact us on 1800 988 242 to discuss any queries you may have in relation to flowers sent or received.

All refunds for orders placed online or by telephone are credited back to the credit card on which the original order was purchased. For in store purchases, refunds are issued in the way the original purchase was made (e.g. credit card, eft-pos, cash or cheque).

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